Problems at the point of sale, such as out of stocks during key promotional periods, incorrect pricing, inadequate product facings, missing or damaged promotional materials and inconsistent service delivery undermine brand value and cost companies millions in lost revenue opportunities. Our SmartRocket technology enables you to identify problems when and where they occur, and get them fixed – immediately.

Consistent and high quality product and service delivery is vital in ensuring positive customer experience and WOM, but can be challenging to achieve across broad geographies and channels. Our Mystery Shopping tools provide a fast, inexpensive and reliable way to rapidly understand and benchmark service, product quality and in store environments. With audits conducted within hours, and feedback complete with photos and videos delivered in real time, you have up to the minute intelligence on every location and everything you need to understand and implement quick fixes where required.

Our mobile information technology provides a direct link between clients all over the world and ‘on the ground’ reality in the markets we cover. And we align geographic coverage with client needs to ensure that wherever there is a location of interest, our workforce is standing by to deliver.

Whether seeking to better understand the specific situation at a particular location, or the context in which your products and services are consumed, we can provide real time information enabling faster, better informed decisions.

What’s more, Mobile Workforce solutions enable significant cost efficiencies over traditional approaches. Get more information, more quickly, at lower cost.